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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Working with cost rates

Cost rates can be configured by product category, product organizational category, or by assignee group.

Costs defined by category can be related to change requests based on the request's categorization. The configuration of costs can be based on time (hours or minutes) or a flat rate to complete the job.

Costs defined by group are also based on time or a flat rate, but instead of being associated with requests based on categorization, they are related to the group assigned to resolve the request.

Additionally, the costs associated with groups can be further defined by the location of the group. For example, a group that is based in a large city might have significantly higher operational costs (salaries, office space) than a group based in a small town.

Only cost rates with the category or group specified in the Define By field in the Configure Cost Rate form matching the finance rule defined in the Configure Finance Rules form are checked when rates are matched.

This section describes the following tasks:

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