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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

What is operational catalog information?

Operational categorization information is used for assignment mappings and categorizing incidents, problems, changes, and so on for reporting.

The operational catalog can contain a list of the operational services that a typical help desk provides, such as adding hardware and password resets. It can also contain items that represent symptoms of incidents and problems. 

You need Config Categorization Admin or Config Categorization User permission to create operational categories.

Operational categories must be related to a company before they are available on BMC Remedy ITSM forms.

Understanding operational categorization video

Disclaimer

Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.

https://youtu.be/rqulZPvr1No




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