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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Special HTML characters and tags in BMC Service Management Process Model

BMC Service Management Process Model uses some special, non-standard HTML characters and tags.

Special HTML characters

BMC Service Management Process Model uses special HTML characters, which are explained in the following table:

Special HTML characters in BMC Service Management Process Model

Characters

Description

&quot

This character is displayed as a single quotation mark. It differentiates between the HTML code and characters that need to be displayed.

&#133

This character is displayed as an ellipsis. It is used, for example, to display the status "Waiting for...".

&nbsp

This character is displayed as a nonbreaking space,which does not allow a line break between words. It is also used when multiple spaces need to be displayed is succession; HTML would otherwise display only a single space.

&#13

This character inserts a line break in tooltips. Browsers that use Mozilla do not support multiple lines in tooltips. This is the only functionality that customers who use Mozilla cannot use.

&copy

This character displays the copyright symbol underneath the process model home page.

&lt

This character displays the less than sign.

&gt

This character displays the greater than sign.

&reg

This character displays the registered trademark symbol.

Special HTML tags

The <nobr> and </nobr> HTML tags are used in BMC Service Management Process Model:

The text placed between these tags does not break across a page. For example, words ending in (s) that are close to the end of a line are placed between these tags to make sure that the browser does not place a line break just before the (s).

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