Space banner


This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Setting Process Designer preferences

You can access several configurable settings in Process Designer by clicking Tools > Options on the toolbar. Use the following tabs available in the Options dialog box to define your preferences:

Tab name


Colors tab

Select options on this tab to enable color gradient shading for all of the shapes used in a Process diagram, by setting the Primary Color and Secondary Color options. When you change the primary or secondary color, the Preview updates automatically, to reflect the modification.
Click Designer Classic to use the selected colors as used in Process Designer 7.
Note: You must restart Process Designer after changing colors.

Logging tab

Select options to enable logs. For more information about enabling logs, see Enabling Process Designer logs.

Misc tab

The following options are available:

  • New Actions auto-complete Tasks — Activating this setting enables auto-completion of Tasks, when you create new Actions.
  • Show Gridlines on startup — Enables gridlines while creating and editing Process diagrams.

Displaying process designer diagrams in Internet Explorer

If you want the process diagrams to display in Internet Explorer, you must set preferences in the Internet Explorer browser.

To display process designer diagrams in Internet Explorer

  1. In Internet Explorer, click Tools, and then select Internet Options.
  2. Click Settings for Browser History.
  3. Select Every time I visit the page for Check for newer versions of stored pages.
  4. Click OK on the Temporary Internet Files and History Settings dialog box.
  5. Click OK on the Internet Options dialog box.
Was this page helpful? Yes No Submitting... Thank you