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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Schedule Management

For information about schedule management in this release, see Schedule management.

When the Schedule Manager broadcasts reports, the broadcast results in one of the following states:

  • Success
  • Failure
  • Paused
  • Warning

Depending on the status of the broadcast, different icons are displayed on the screen. The following table depicts the icons displayed for each status:




Indicates that the broadcast was successful.


Indicates that the broadcast failed, due to one of the following reasons:

  • SMTP Server defined in the configuration is not reachable or the details provided are incorrect.
  • Report execution error indicates that an error occurred while executing the scheduled report.
  • One or more recipients in the broadcast list do not have access to the scheduled report. For more information, see the Report security or Distribution security in the Report menu.

PausedIndicates selected broadcast execution cycle is paused.

WarningIndicates that when a paused task reaches its next scheduled run time, the icon changes to exclamation. An exclamation icon means that the "Next Scheduled Run" is missed as the scheduled task is in "Paused" state.
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