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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Remedy IT Service Management Suite 19.08, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, 18.05, 18.08 and 19.02.

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Related topics

Known and corrected issues

Remedy ITSM Deployment release notes

BMC CMDB Release notes

Remedy AR System release notes

Remedy Change Management release notes

Remedy Asset Management release notes

Remedy Knowledge Management release notes

Remedy Service Desk release notes

Remedy Service Level Management release notes

Remedy Service Request Management Release notes

Remedy Single Sign-On release notes

Remedy with Smart IT release notes

DateTitleSummary
August 22, 201919.08 enhancements

Enhancements to Remedy IT Service Management Suite are:

  • BMC Helix Cognitive Automation for
    • Automatically determining Risk Level in Change Management and Root Cause in Problem Management

Enhancements to Remedy with Smart IT (Smart IT) are:

  • Ability to use Microsoft Teams for ChatOps-type collaboration between agents
  • Introduction of new ITSM calendar
  • Enhancement in the Service Level Agreement (SLA) bar
  • Improved barcode scanning for asset search
  • Introduction of new Live Chat workspace
  • Ability to update configurations without restarting Smart IT server
  • Introduction of self-help
  • PostgreSQL support
  • Updates to the Common Data Model

Enhancements to BMC Remedy Smart Reporting are:

  • Ability to share common content across multiple tenants in multi-company onboarding.

  • Ability to synchronize user record in real-time in Remedy Smart Reporting.
March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.

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