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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Process wizard

The Process wizard in BMC Remedy ITSM Process Designer:

  • provides a method of entering data for a request
  • helps navigate the best-practice process flow without the need for specialized training on the BMC Remedy ITSM applications

The Process wizard is generated directly from the BMC Remedy ITSM Process Designer process definition. Therefore, you can customize this wizard to select what data must be captured from the requests and what work instructions must be provided.

By using the Process wizard to capture data, you eliminate the need to customize your application and reduce the effort and risk associated with future application upgrades.

You can use the Process wizard with BMC Remedy ITSM applications version 7.6.04 and later, including Incident Management, Problem Management, BMC Change Management, Work Orders, BMC Service Request Management, and any custom applications.

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