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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Process Tracker

Process Tracker is a component of BMC Remedy ITSM Process Designer that you use to graphically track the progress of requests based on the tasks completed, assigned, and are outstanding (pending). Each task is color-coded to indicate the current status, as defined in the legend.

Also, from the Process Tracker you can insert ad hoc tasks to an initiated process. For more information on ad hoc tasks, see Inserting Ad hoc Tasks.

Process Tracker is installed as a Data Visualization Module (DVM) and viewed in the data visualization field. The installation of the DVM is performed automatically as part of the Process Designer Integration Configuration Tool (PDICT) Core application installation. 

Click the following figure to expand it.


Process Tracker runs on BMC Remedy Mid Tier. If errors occur in the display of Process Tracker diagrams, see Troubleshooting Process Designer installation.

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