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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Prerequisites to updating target values using the data wizard

To maintain data integrity you must perform certain prerequisite actions before you use the data wizard to update target values. This section describes details of these actions.

Warning

You must perform all actions that apply to your environment. Failure to do so can compromise data integrity.

To prevent loss of data or to aid in reverting your data back to its original state before using the data wizard, you should back up your database before beginning.

Important

Data wizard updates should be run at times when the systems are unavailable for general use, such as a scheduled change window.

The following table provides a list of prerequisite actions to maintain data integrity.

AreaActions to perform
 Escalations

Disable escalations by performing the following steps:

  1. Open the AR System Administration Console. 
  2. Select System> General> Server Information. 
  3. Select Disable escalations. 
  4. Click OK. 
  5. Restart the BMC Remedy AR System server.

Important: For the server group environment, if the Disable escalations option is not available, use BMC Remedy Developer Studio to manually disable escalation objects on the primary server.

Reconciliation Engine

Ensure that reconciliation does not run by performing the following steps:

  1. Open the BMC Atrium CMDB Console. 
  2. Click the Reconciliation Manager tab. 
  3. In the Job History area, look for active jobs.
    If a reconciliation job is currently running, you must wait for it to complete before you run the data wizard. 
  4. If no jobs are active, inactivate currently scheduled jobs. 
  5. Check again for active jobs, to make sure that none were started.
Discovery products

If you have discovery products that populate BMC Atrium CMDB, such as BMC Topology Discovery or BMC Configuration Discovery, you must perform the following steps:
 

  1. Stop the discovery products from populating BMC Atrium CMDB. 
  2. Update the company or other foundation data being changed in the discovery products as applicable.

Important:

Distributed Server Option (DSO)

DSO keeps databases synchronized between two separate BMC Remedy AR System servers. Updates performed by the data wizard do not trigger DSO. Also, you must not allow DSO events to update the database while the data wizard is performing an update.

If you are using DSO, you must perform the following steps:

  1. Turn off DSO on both servers. 
  2. Run the same data wizard updates on both servers.
    If you do not run exactly the same updates on both servers, the databases are no longer be synchronized, which results in failed DSO events.
  3. Turn DSO back on.


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