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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Post-update requirements after updating target values

To maintain data integrity, you must perform certain actions after updating target values. This section provides describes the actions required to be performed.

Warning

You must perform all actions that apply to your environment. Failure to do so can compromise data integrity.

Actions to perform after updating target values

AreaActions to perform
Escalations

Re-enable escalations by performing the following steps:

  1. Open the AR System Administration Console.
  2. Select System > General > Server Information.
  3. Clear Disable escalations.
  4. Click OK.
  5. Restart the BMC Remedy AR System server.

Note: For the server group environment, if the escalation objects on the primary server are disabled manually using BMC Remedy Developer Studio because the Disable escalations option is not available, use BMC Remedy Developer Studio to manually re-enable the escalation objects on the primary server.

Reconciliation Engine

Reactivate the reconciliation jobs by performing the following steps:

  1. Open the BMC Atrium CMDB Console.
  2. Click the Reconciliation Manager tab.
  3. In the Job History area, activate currently inactive jobs.

Discovery products

If you have discovery products that populate BMC Atrium CMDB, such as BMC Topology Discovery or BMC Configuration Discovery, you must perform the following steps:

  1. Update the company or other foundation data being changed in the discovery products as applicable, if you have not already done so.
  2. Restart the discovery product that populates BMC Atrium CMDB.

Distributed
Server Option
(DSO)

Note: You must turn off DSO before running the data wizard, as described in Prerequisites to updating target values using the data wizard.

  1. Run the same data wizard updates on the other servers, if you have not already done so.
  2. Turn DSO back on.
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