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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Port information

The following table lists standard port numbers (0 – 1023) and BMC suggested port numbers.

Note

  • The following abbreviations are used in the tables:
    • Atrium WS = Atrium web services
    • BAO = TrueSight Orchestration
    • TSIM = TrueSight Infrastructure Management
  • You can define a custom value for the port numbers. Ensure that the ports you chose do not conflict with ports currently used in the environment.

Product

Product component or module

Port number

Protocol

How to define a custom value

AR System server

AR Port

4100

TCP/UDP

Use one of the following methods:

  • During installation
  • Value of Server TCP/IP Port from Server Information form.
    For more information see Setting ports and RPC numbers .

AR Plug-in Port

4100

TCP/UDP

Use one of the following methods:

  • During installation
  • Value of Server TCP/IP Port from Server Information form.
    For more information see Setting ports and RPC numbers .

AR Plug-in Port

9999

TCP

Use one of the following methods:

  • During installation
  • Value of <port>port_number</port> variable in the pluginsvr_config.xml file.

    Note: You must restart the AR System server after you make this change.

CMDB Plug-in Port

9556

TCP/UDP

During installation or in pluginsvr_config.xml file.

CMDB Plug-in Port

9966

TCP/UDP

During installation or in pluginsvr_config.xml file.


FTS Plug-in Port9977 - 9998TCPDuring FTS configuration

BMC Remedy Mid Tier

HTTP

8080

TCP

During installation or in server.xml file of Apache Tomcat server.

HTTPS

8443

TCP/UDP

During installation or in server.xml file of Apache Tomcat server.

Atrium Web Registry

HTTP

8080

TCP

During installation or in server.xml file of Apache Tomcat server.

 HTTPS7776TCP/UDP

During installation or in server.xml file of Apache Tomcat server.

TrueSight Infrastructure Management

HTTP (Default)

80

TCP/UDP

During installation or in server.xml file of Apache Tomcat server.

HTTPS (Default)

443

TCP

During installation or in server.xml file of Apache Tomcat server.

BAO

Access Manager (User Defined)

8080

TCP

During installation or in server.xml file of Apache Tomcat server.

CDP (User Defined)

8080 (BAO version 7.6.02.x)

TCP

During installation or in server.xml file of Apache Tomcat server.

Atrium IntegratorAtrium Integrator / Pentaho20000TCPPost-installation in armonitor.cfg file.

Product integration port information

The following ports are the most commonly used ports for BMC Remedy ITSM applications and integrated product traffic. These port numbers are either the default port number when installing the software or the port number that is most commonly used for the specific type of traffic.

Application or component

AR System server

Atrium Web Services

BMC Remedy Mid Tier

BAO

TSIM

Clients

BMC Remedy Mid Tier

4100

AR System server

9090

Atrium Web Services

4100

BAO

4100

TSIM

Clients

443

Encryption information

The following table shows which communications strings you can encrypt between the various components. HTTPS ports are web-based communications using SSL to encrypt, and TCP ports are all other ports whose port numbers are configurable and use DES encryption out of the box. These can be configured within the AR Server configuration settings on the Encryption tab. Set the New Encryption Settings - Security Policy option to Required, and set Data Key Details - Algorithm Options to DES. DES encryption can also be upgraded to use more advanced encryption algorithms via the Performance (128 bit) and Premium (256 bit) upgrade packages.

Application or component

AR System server

Atrium Web Services

BMC Remedy Mid Tier

BAO

TSIM

Clients

BMC Remedy Mid Tier

DES

AR System server

HTTPS

Atrium Web Services

DES

BAO

DES

TSIM

Clients

HTTPS

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