Modifying foundation data in related applications
The data wizard modifies foundation data in BMC Remedy ITSM forms and in configuration items (CIs). If you use the data wizard to modify this data, you must change the same data on applicable applications such as BMC Service Level Management, BMC Knowledge Management, and BMC Service Request Management.
The following table displays the data that is modified by the data wizard:
| Data administration type | Fields containing the value | Required filters to find the correct value |
|---|---|---|
| Company | Company | None |
| Person name |
|
|
| Login ID |
| None |
| Generic categorization |
| Category Type (required information) |
| Operational categorization |
| None |
| Product categorization |
| None |
| Product model and version | Product Model/Version |
|
| Site | Site | None |
| Site information |
| Site |
| Support group |
| Support Company |
The data wizard does not update the BMC Service Level Management terms and conditions qualification. You must access the following forms using the BMC Remedy Mid Tier in order to manually update their fields. For instructions, see Using BMC Remedy Mid Tier to update the conditions and qualification forms.
BMC Service Level Management conditions and qualification forms
| Form name | Form alias | Field name | Field ID |
|---|---|---|---|
SLM:RuleCondition | SLM Condition Template | Condition | 500068600 |
SLM:ServiceTarget | Service Target | TermsandConditions | 300271400 |
HPD:HPDSLM:Qualbuilder | Qualification Builder | Qualification | 300271400 |
CHG:CHGSLM:Qualbuilder | Qualification Builder | Qualification | 300271400 |
AST:ASTSLM:Qualbuilder | Qualification Builder | Qualification | 300271400 |
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