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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Modifying a notification

This topic provides information about how to modify a notification.

To modify a notification

Before you begin

Create a request SLA or task OLA. For more information, Creating a request SLA or Creating a task OLA.

  1. On SLA Configuration or the OLA Configuration window, on the Notifications tab, double-click the notification that you want to modify.
    The Notification window opens.
  2. Modify the details.
  3. Click Save.
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