Managing processes with BMC Remedy ITSM Process Designer
This section describes the tasks involved in creating and managing BMC Remedy ITSM Process Designer process templates.
The following topics are discussed:
- Creating process templates with BMC Remedy ITSM
- Changing the process design and task display layout
- Adding diagram notes
- Maintaining process templates for BMC Helix Remedy and on-premise environments
- Mapping processes to BMC Remedy ITSM applications
In addition to the topics provided in the BMC Remedy ITSM Process Designer online documentation, there is a BMC Communities blog posting about automating tasks.