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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Managing notifications in Process Designer

You can create notifications in Process Designer that are sent on creation, warning, or violation of the request SLA or task OLA. The notifications for request SLA are managed from the SLA Configuration window. Whereas, the notifications for task OLA are managed from the OLA Configuration window.

You can perform the following:

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