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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Identifying customizations

Use these tips to identify your customizations:

  • Documentation — If your customizations are documented, you can use this information to create a list of the workflow, fields, and forms that have been added or changed within your application. 
  • Naming conventions — Application developers sometimes use a naming convention that identifies customized workflow. The workflow is then placed within a namespace reserved for this purpose. For example, if the HPD:HPD-GetPerson active link is modified, it could have been copied to HPD:CUS-GetPerson, using CUS in the name to indicate that it is customized workflow.


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