Functional roles and extended application access
Remedy IT Service Management applications are developed by using the Remedy AR System
Deployable applications
, which supports
Role-based access overview
. Functional roles are used primarily to extend the access granted by permissions. Some of the functional roles can be used for notifications.
Important
You can assign functional roles only to support staff members.
The following table lists the functional roles defined in the BMC Remedy ITSM applications:
Functional role | Application | Purpose |
---|---|---|
Availability Manager | BMC Asset Management, BMC Change Management, BMC Service Desk | Used for informational purposes and for BMC SLA escalation notifications. |
Broadcast Submitter | BMC Asset Management, BMC Change Management, BMC Service Desk | Allows users to create and modify broadcast messages. |
Incident Manager | Incident Management feature of BMC Service Desk | Used for informational purposes and for notifications from BMC SLM. |
Infrastructure Change Approver | BMC Change Management | Identifies support people within support groups as approvers for infrastructure changes. |
Infrastructure Change Coordinator | BMC Change Management | Grants full access to infrastructure changes assigned to the coordinator's group. |
Infrastructure Change Manager | BMC Change Management | Grants full access to infrastructure changes assigned to the manager's group. |
Problem Coordinator | Problem Management feature of BMC Service Desk | Grants control of all problem investigations, known errors, and proposed solution database entries assigned to their respective group. |
Release Approver | BMC Change Management | Identifies support people within support groups as approvers for release records. If a support group has been defined to approve releases, this role must be granted to at least one individual within the group so that the individual can approve releases. |
Release Coordinator | BMC Asset Management, BMC Change Management, BMC Service Desk | Grants access to release records that are assigned to the Release Management Support Group. Provides access to reassign releases. |
Support Group Admin | BMC Asset Management, BMC Change Management, BMC Service Desk | Allows users to add or remove support staff members from the support group for which they are the administrator. As a support group admin, you can also modify:
|
Support Group Lead | Incident Management feature of BMC Service Desk | Allows the Support Group Lead of the Incident Owner Group to modify incidents that are closed. |
Support Group Manager | Incident Management feature of BMC Service Desk | Allows the Support Group Manager of the Incident Owner Group to modify incidents that are closed. Also grants access to the Incident Management Console. |
For information about the functional roles for BMC Service Request Management, see
Application Functional roles
.
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