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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Enabling broadcasting

You can schedule broadcasts for specific reports using BMC Remedy Smart Reporting, if you need report related updates to be sent out at regular intervals.

You need to perform the following procedures to set the broadcast schedule for a report:

  1. An Administrator must configure the SMTP settings. For more information, see the Yellowfin documentation about Outgoing Mail Server settings at Email Configurations.
  2. An Administrator must enable Broadcasting on the Data Source Connection.
  3. An Administrator must enable the Broadcasting Role Permissions for User Roles that require it.
  4. The Report Writer must enable Broadcasting on the Report.

As an Administrator you can manage the scheduled broadcast tasks.

This section describes the administration tasks involved in working with broadcasts.

Enabling broadcasts

For enabling scheduled broadcasts, an Administrator needs to enable the Broadcast and Subscribe options from the Administration Console.

  1. Log on to BMC Remedy Smart Reporting as an Administrator.
  2. Choose Administration > Admin Console > Data Source.
  3. Select the Data Source that is used for creating the report.
  4. Enable the Broadcast and Subscribe options, and save your selections.

Managing scheduled broadcast tasks

To access the schedule list go to Administration > Admin Console > Schedule Management.

To edit the schedule

  1. In the Admin Console, select Administration > Admin Console > Schedule Management.
  2. For a scheduled task, click Expand .
  3. Click Edit and make the required changes.
  4. Click Save.

To pause a scheduled task

  1. In the Admin Console, select Administration > Admin Console > Schedule Management.
  2. For a scheduled task, click .
  3. Click Pause.

To run a scheduled task

  1. In the Admin Console, select Administration > Admin Console > Schedule Management.
  2. For a scheduled task, click .
  3. Click Run now.

To delete a scheduled task

  1. In the Admin Console, select Administration > Admin Console > Schedule Management.
  2. Select the scheduled tasks that you want to delete.
  3. Click Delete.

To refresh schedules

  1. In the Admin Console, select Administration > Admin Console > Schedule Management.
  2. Click Refresh.

 

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