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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Deployment architecture

Deployment architecture describes the relationships among BMC solutions, value paths, and applications, and how the applications are deployed in a physical environment.

Before you design a BMC Remedy ITSM deployment, you must understand the business requirements, use cases, and value paths of the system.

To understand these aspects and how to tune the deployment architecture of individual products in a solution, read the following topics:


A common deployment architecture is presented for BMC Remedy ITSM. The value paths related to BMC Remedy ITSM key concepts have separate use cases, but they use the same set or subset of products.

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