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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Configuring templates

This section describes how administrators can simplify processes by creating templates. It describes the procedures required to create change, release, activity, and incident templates.

A template is a predefined process that provides default settings for your forms. As an administrator you can create templates for your users so that they can more easily create change, release, incident, and activity requests.


The values that the administrator configures in the template forms are used to add information to the Change, Release, Activity, or Incident form. This allows end users to use standard business processes and increase automation and value.

Users can select any templates that are available for your support group. Templates are useful in an request that follows well-defined methods for specific and repeated requirements. You can create as many templates as you want. Create templates only for standardized processes that your users perform on a frequent basis.

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