Configuring social collaboration
The Openfire Chat plug-in of Remedy AR System works only on browser versions that support Adobe Flash. We recommend to use Smart IT Openfire Chat for agent to agent communication.
This section describes how to configure chat functionality, Twitter notification, and RSS feeds for BMC Remedy ITSM.
- Configuring chat settings
- Configuring the Twitter integration
- Defining RSS feeds
- Enabling chat, Twitter notifications, and RSS feeds
- Configuring Twitter notifications for companies
For information about using social collaboration features, see Using social collaboration.