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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Configuring business time

The task OLAs and request SLAs make use of the standard business time functionality provided by BMC Remedy applications. You can access the existing entries within the task OLA or request SLA definitions.


You can add and modify business time segments. However, you cannot delete them.

You can access the business time segments directly under BMC Remedy AR System by clicking Administration Console > Application > Business Time. For more information, see  Business Time introduction in BMC Remedy AR System online documentation.

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