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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Configuring BMC Remedy Mid Tier to access BMC Remedy Smart Reporting

For latest version of this topic, go to the  Remedy Smart Reporting documentation .

For configuration information, see BMC Remedy IT Service Management deployment .

By configuring the BMC Remedy Mid Tier settings, you can enable navigation from BMC Remedy Mid Tier to BMC Remedy Smart Reporting.After you complete the user onboarding and content import processes, you must manually update the BMC Remedy Mid Tier configuration to add the BMC Remedy Smart Reporting server details. If you do not complete this configuration, an error will be displayed when you try to access the BMC Remedy Smart Reporting console from the BMC Remedy Mid Tier.

To configure the BMC Remedy Mid Tier

  1. In the BMC Remedy Mid Tier configuration tool, click Report Settings.
  2. Enter the BMC Remedy Smart Reporting information:

    Field nameDescriptionExample
    Reporting URL 

    (For a bundled Tomcat server) BMC Remedy Smart Reporting server host name and port number.

    Note: This entry must end with a forward slash (/).

    http://reporting-srv:8181/

    (For an external Tomcat server) BMC Remedy Smart Reporting server host name, port number, and Smart Reporting context.

    Note: This entry must end with a forward slash (/).

    http://reporting-srv:8181/SmartReporting/
    Admin UserBMC Remedy Smart Reporting super administrator, as defined during the installation processsiadmin
    Admin PasswordPassword for the BMC Remedy Smart Reporting super administrator
    Note: This password must be updated if the siadmin password for BMC Remedy with Smart Reporting is changed.
    For more information about updating the siadmin password, see Changing the BMC Remedy Smart Reporting super admin password.
    siadmin
    Customer nameCustomer name provided in the onboarding wizardbmc
  3. Save your changes.

    Note

    If you get a validation error message, your changes are not saved. You must fix the errors for the changes to be saved. You can find detailed error messages in the BMC Remedy Mid Tier configuration log files.

Where to go from here

Verifying successful user onboarding and content import

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