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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

BMC Remedy Smart Reporting version 19.08 enhancements

This section contains information about enhancements in the version 19.08 of BMC Remedy Smart Reporting:

Related topics

Downloading the installation files

Known and corrected issues

Release notes and notices

Additional Remedy ITSM 19.08 enhancements

BMC Remedy Smart Reporting enhancements

The following sections provide information about the enhancements in the 19.08 release.

Real-time synchronization of Remedy Smart Reporting users

Whenever any user is added, updated, or deleted in Remedy AR System, that user record is automatically synchronized in real-time in Remedy Smart Reporting by the User Sync utility. For example, if a new user is added to Remedy AR System, the User Sync utility immediately creates a new record for that user in Remedy Smart Reporting. The real-time synchronization is applicable to users having Fixed, Floating, or Bundled license type. For more information, see Synchronizing Remedy AR System users to Remedy Smart Reporting.

Ability to automatically share common content across multiple tenants

For multi-company onboarding, a Remedy Smart Reporting administrator can import the out-of-the-box content, and customized public reports and dashboards, across multiple tenants automatically through a scheduled escalation instead of manually importing the content individually for each tenant. For more information, Synchronization of common content across multiple tenants.

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