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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

BMC Remedy ITSM Maintenance tool

The Remedy ITSM Maintenance tool is a common product diagnostic utility that is included when you install any of the BMC Remedy ITSM Suite core applications (BMC Asset Management, BMC Change Management, and BMC Service Desk). To simplify operations such as logging and performing health checks, the BMC Remedy ITSM Maintenance tool runs on the designated AR System Server.

Collect and view logs

The BMC Remedy ITSM Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC Remedy ITSM Maintenance tool.

The log viewer is a graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a time stamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.

See Working with logs and Viewing installation and uninstallation logs for more information.

Perform a health check

You can use the Health Check tab in the BMC Remedy ITSM Suite Maintenance tool to run a post installation health check on your files.

The health check uses a bill of materials (BOM) file from each BMC Remedy ITSM application to verify that the application forms and workflows that you chose to install were installed properly. The health check reports on any parts of the product that are broken.

See  Collecting logs, diagnostics and performing system health check using the Maintenance Tool  for more information.

Other BMC Remedy ITSM Suite Maintenance tools

For information about the Maintenance tools available with a BMC product that is not in the BMC Remedy ITSM Suite, see the documentation for that product. The following table lists the other maintenance tools that are available in the BMC Remedy ITSM Suite and their uses.

ProductCapabilities
BMC Service Request Management Maintenance tool
  • Viewing logs
  • Performing a health check
  • Encrypting passwords for silent installation of BMC Service Request Management
BMC Service Level Management Maintenance tool
  • Viewing logs
  • Encrypting passwords
BMC Remedy AR System Maintenance tool
  • Viewing logs
  • Configuring logging
  • Performing health checks
  • Encrypt password
BMC Atrium Core Maintenance tool
  • Viewing logs
  • Configuring logging
  • Performing health checks
  • Encrypting passwords
  • DSO mapping
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