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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM and BMC Remedy ITSM customizations

You can customize user interface objects and some common functions in each application. These customizations apply to both the BMC Helix ITSM and BMC Remedy ITSM environments. For detailed guidelines, see the following topics:

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