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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

BMC Remedy IT Service Management Suite 19.08 ... Developing Customizing BMC Helix ITSM and BMC Remedy ITSM

BMC Helix ITSM and BMC Remedy ITSM customizations

You can customize user interface objects and some common functions in each application. These customizations apply to both the BMC Helix ITSM and BMC Remedy ITSM environments. For detailed guidelines, see the following topics:

User interface customizations
Other customizations
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Last modified by Kanchana Iyer on Nov 12, 2020
concept customizations

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Administration change guidelines for BMC Helix ITSM and BMC Remedy ITSM
Customized BMC Remedy ITSM fields
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