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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Accessing BMC Remedy Smart Reporting content

You can access your BMC Remedy Smart Reporting content using any one of the following options:


For optimal performance, BMC recommends that you use web browsers other than Internet Explorer for viewing Reports and Dashboards. Additionally, Remedy Smart Reporting does not support the use of multiple tabs in the same browser. However, if you want to use multiple tabs of the same browser, BMC recommends using Google Chrome in incognito mode. For more information, see Remedy Smart Reporting does not support the use of multiple tabs in the same browser.

Content Access MethodDescription

The BMC Remedy Smart Reporting dashboard is your personal reporting portal, where you can view all your key reports at a glance on a single page. The dashboard allows you to switch between tabs to view subject related reports, search your corporate repository for dashboard enabled reports and add them to your selected tab, or access a corporate tab.

Browse page and search options

The Browse page is one of the main ways to find and run reports in BMC Remedy Smart Reporting. It shows you all the reports that you have access to and allows you to add these documents into your favorites - providing you with a short cut to you most used reports.

For more information, see Accessing BMC Remedy Smart Reporting content using Browse options.

My ContentThe My Content menu contains access to the following groups of content:
  1. My Favorites: a list of the content set as 'Favorite' by the user.
  2. Drafts: a list of the last 5 pieces of content accessed that are currently in Draft mode.
  3. Recently Accessed: a list of recently accessed content that is currently Active.

For more information, see My content.


The inbox is used to share information between users. This can include reports and comments about reports. If you subscribe to a report or its comments, whenever comments are made to the report a new comment link will appear. 

For more information, see Viewing report and comment notifications for more information.


The timeline is used to view event information around selected users and/or types of content.

For more information, see Working with a Timeline feed.

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