Accessing BMC Remedy ITSM Process Designer
This section describes how to access the Process Designer.
To access Process Designer
- Log on to the BMC Remedy Mid Tier server.
- Select Applications > Process Designer > Process Designer Client..
The Process Designer client console opens.
Best Practice
When the Process Designer Client is launched, it caches all the Process Designer-related configurations. If you create a new configuration record such as an Assignment rule, an SLA, or an OLA, you need to close and re-launch the Process Designer for the configurations to show up in the Process Designer Client.
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