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This documentation supports the 19.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.


Links for 19.08

7.9.00 enhancements
Access control
Accessing the Mid Tier Configuration Tool
Activating application licenses
Activity form indexed fields
Activity permissions
Adding a private queue port number for Software License Management
Adding BMC Remedy AR System users who are not present in the Friends list
Adding BMC Remedy AR System users who are not present in the Friends list
Adding custom fields to your views using Smart IT
Adding non-support staff
Adding on-call schedules
Adding people information
Adding support staff
Adding work information to a request by using email
Analyzing services by running reports
Application database sort order
Application Functional roles
Application installation and upgrade known and corrected issues
Approving or rejecting requests via email
AR System server threads
Archiving data
Assigning BMC Digital Workplace Catalog roles to user accounts
Assignment architecture
Associating entries with configuration items
Atrium Impact Simulator Performance Guide and Best Practices
Auto-assignment methods
Available BMC Remedy AR System features and configurations
Basic usage of reports and dashboards
Benchmark summary
Benchmarking results for BMC Remedy Single Sign-on
BMC Asset Management user permissions
BMC Atrium entitlements for BMC Remedy IT Service Management Suite
BMC Change Management permissions
BMC Digital Workplace Catalog overview
BMC Remedy ITSM integrations
Downloading the installation files
BMC Remedy Smart Reporting source connection parameters
BMC Service Level Management overview
BSM environment recommendations
CAI plug-in
Calbro Services company example
Changes to the BMC Atrium CMDB for BMC Remedy ITSM
Changing the application server host and port number in web services filters for the BMC SLM Collector
Changing the time zone
Changing to an external Remedy Single Sign-On instance after installation
Characteristics of archive forms
Chat notifications
Chat notifications
Compatibility matrix
Configuring actions to auto-fill responses in a service request
Configuring application settings
Configuring approvals
Configuring authentication for BMC Atrium Service Context
Configuring BMC Atrium Service Context for BMC Remedy ITSM applications
Configuring BMC Remedy Email Engine
Configuring BMC Remedy Mid Tier to access BMC Remedy Smart Reporting
Configuring BMC Remedy Smart Reporting in Smart IT
Configuring columns in ticket console
Configuring companies
Configuring dashboards
Configuring email-based approvals
Configuring full text search
Configuring incident governance
Configuring indexing intervals
Configuring mid tier and multi-tenancy settings
Configuring Smart IT on-screen fields
Configuring secure communication from a BMC SLM Collection Point
Configuring service requests
Configuring Submitter mode
Configuring summary definitions for the Request Wizard
Configuring the BMC Remedy Notification Engine threads count
Configuring the default web path
Configuring the Email Rule Engine
Configuring the File Deployer settings
Configuring the Twitter integration
Configuring trusted email addresses and recipients
Configuring Web Services
Console List table
Consolidating incidents
Contents of the logs
Controlling access by using implicit groups: Row-level security
Creating a service request entry
Creating and deploying a package using BMC Remedy Deployment Application
Creating and mapping roles
Creating assignments
Creating BMC Remedy AR System user preference records
Creating locations
Creating notifications
Creating operational categories (optional)
Creating organizations
Creating product categories (optional)
Creating support groups
Creating templates
Creating unique names for BMC SLM service targets and service level agreements
Customizing approval emails
Customizing BMC Remedy ITSM applications using overlays
Customizing BMC Helix ITSM and BMC Remedy ITSM
Defining associations to follow
Defining queues and configuring threads
Definition of performance benchmark use cases
Deployable application structure model
Deployment architecture
Deployment architecture
2018-12-13_00-09-45_Display parameters for charts
Downloading the installation files
Enabling accessibility in Smart IT
Enabling and disabling full text search
Enabling CI-based routing
Enabling email-based approvals
Enabling localization
Encrypting passwords for silent installation of BMC Service Request Management
Encrypting passwords using the BMC Atrium Core Maintenance Tool
Encrypting passwords using the BMC Remedy AR System Maintenance Tool
Encrypting passwords using the BMC Remedy ITSM Maintenance Tool
Encrypting passwords using the BMC Service Level Management Maintenance Tool
Example configurations
Exporting to PDF and other formats
File Deployer configuration parameters
FTS Configuration form in the AR System Administration Console
FTS tab configuration options
Functional role
Functions in RTF editor
Getting started
Help Desk form indexed fields
How the Smart Recorder search works
Icons used in the interface
Incident Management permissions
Incident Management user roles
Incident routing based on Supported By Group or Managed By Group
Infrastructure Change form indexed fields
Initiate stage - Creating change requests
Initiating a chat conversation
Installing and configuring the Openfire chat server
Installing BMC Remedy Mid Tier
Installing BMC Remedy Smart Reporting
Installing BMC Service Level Management
Installing BMC SIM and the BMC SIM plug-in
Installing security certificates on a BMC SLM Collection Point
Installing security certificates on a BMC SLM Collector
Integrating directly with Incident Management
IT Home page
ITIL and BMC Remedy ITSM
Knowledge management recommendations for support staff
Known and corrected issues
Known Error form indexed fields
Launching the BMC Atrium Core Maintenance Tool
License types for users to access BMC Remedy AR System server
Managing a package
Managing custom searches
Managing knowledge article templates
Managing logs for a server group
Managing logs for server group
Managing the enhanced service catalog for business users
Mapping the BMC Remedy AR System users to the chat server
Migrating Smart IT customization and configuration from 2.0 and earlier
Navigating the Smart IT interface
No results when searching FTS or RKM?
Notification Engine
Getting updates
Onboarding a new tenant
Opening the Application Administration Console
Opening the KPI flashboards
2019-08-03_03-16-05_Opening the records in a Web report
Opening the ROI flashboards
Overview console functional areas
Overview console
Overview of user accounts and groups for BMC Digital Workplace Catalog
Transferring Smart IT customizations and definitions between servers
Performing health check
Phases of use with TMS
Planning a server group installation
Planning BMC Remedy AR System installation in an enterprise environment
Remedy Smart Reporting deployment
Planning where software is installed in server groups
Preparing to re-sign and rebrand Smart IT on Apple iOS
Pre-upgrade procedures for BMC Service Request Management
Problem Investigation form indexed fields
Problem Management permissions
Problem Management user roles
Product announcements
Products in the suite
Rebranding Smart IT on Apple iOS
Rebranding Smart IT on the Universal Client
Rebuilding request-based or availability service target data sources
Receiving BMC Remedy ITSM broadcasts on Twitter
Reconciliation Engine logging issues
Reconciling AR customizations
Registering the Service Context web service for BMC applications
Release form indexed fields
Release Management permissions
Release notes and notices
Release notes and notices
Release notes and notices
Remedy ITSM Suite in-place upgrade process
Requester console architecture
Requester Console
Re-signing Smart IT on Apple iOS
Resolving errors with default currency settings
Reviewing your knowledge team's performance using KCS reports
Role-based access overview
Running a BMC Service Request Management installation health check
Running a Health Check
Running an impact simulation
Running the database consistency checker
Search result relevance
Searching all records from a hub server
Searching all records
Searching and viewing CIs and relationships in the CMDB Explorer
Searching in the log viewer
Searching in the log viewer
Secure deployment
Selecting status values
Selecting the application preferences
Selecting the Tenancy Mode in ITSM
Troubleshooting issues with the Business Rules Engine in server groups
Server groups overview
Server group operations
Service failover
Setting failover rankings for servers and operations
Setting notification preferences
Setting the cache refresh interval
Setting the Locale tab
Setting up flashboard update intervals
Setting up JBoss to work with BMC Service Request Management
Setting up JTS Compiler
Setting up Remedy Single Sign-On server and integrating it with AR/MT/SmartIT/BMC Digital Workplace/Analytics
Setting up the Owner field
Showing or hiding Crystal Reports
Working with logs
Smart IT troubleshooting
Software dependencies for Remedy AR system
Solution Database form indexed fields
Standard configuration
Subscribing to RSS feeds
Subscribing to RSS feeds
Tagging a knowledge article as a favorite
Task form indexed fields
Task templates
Temporarily deactivating BMC Remedy Encryption Security
Testing connectivity with BMC Atrium Service Context providers
Third-party product terms of use
Thread manager
Troubleshooting BMC Atrium Service Context
Troubleshooting Data Management
Troubleshooting email record creation and updates
Troubleshooting the BMC Remedy Deployment Application
Understanding server group naming
Upgrading BMC Service Level Management
Upgrading secondary servers
User interface standards for field labels
User Name Alias introduction
User permissions
User permissions
User permissions
User roles
Using advanced qualifications to generate a report
Using application servers to support BMC SLM Collector installations
Using BMC Atrium Service Context
Using BMC Remedy APIs
Using chat
Using Global search
Using knowledge search to resolve incidents and investigate problems
Using ROI flashboards
Using social collaboration
Using the Application Administration Console
Using the AR System Deployment Management console
Using the KPI flashboards
Using the multi-process preview
Viewing and displaying data
Viewing and modifying standard configuration data
Viewing installation and uninstallation log files
Viewing logs
Viewing the status of a binary payload
Web Services Registry and web service registration

Work info sub-component permissions
Work Order form indexed fields
Working with broadcasts
Working with logs
Working with reports
Working with reports
Working with reports
Working with reports Mapping Incident Management permission roles to BMC Service Management Process Model roles Reserved fields in access control
Viewing event commands and command parametersRoles and permission groups in BMC Service Request Management
Creating a knowledge article

Working with reports

Registering and assigning incident requests

Resolving, closing, and canceling incident requests with open tasks

Working with incident requests as a manager

Performing the incident request review

Performing the root cause analysis

Performing the analysis review

Closing the problem investigation

Introducing service targets

Working with request-based service targets

Working with availability service targets

Working with CI Outage service targets

Working with performance-monitoring service targets

Working with compliance-only service targets

Working with agreements

Working with contracts

Using reports

Working with CIs

Creating and managing purchase requisitions

Managing contracts

Managing software licenses

Working with costing and charge-backs

Managing asset inventory

Working with reports

Relating change requests

Working with change request assignments

Using the Calendar

Creating a release request

Working with release relationships

Working with release manifests

Working with release request assignments

Working with release request approvals

Managing release management approvals

Using the Request Entry console

Using the Business Manager Console

Using the Service Request Coordinator Console

Fulfilling service requests

Communicating with users by using broadcasts

Analyzing services by running reports

Using the configuration catalog

Knowledge Search

Creating a change request

Working with change approvals

Working with costs in Change Management

Working with Configuration Items

Working with tasks

Working with release costs

Working with release request approvals

Working with change relationships
The software lifecycle

Software license management

Change Management processes

Release Management module

Registering incident requests

Managing problem investigations

Incident Management integrations

Problem Management integrations

BMC Asset Management user scenarios

BMC Asset Management and BMC Atrium CMDB

BMC Change Management and Release Management use cases

BMC Incident Management use cases

BMC Problem Management use cases

Installing silently

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