This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

What is generic catalog information?

The generic catalog lets you create category type selections for fields in BMC Remedy ITSM applications, which vary based on the selection of either product or operational categorization.

For example, you can create a list item called Hardware Failure for the Cause field on the Incident form, and make it available for selection only if the first tier of the product categorization is Hardware.

Several predefined category types are provided with the BMC Remedy ITSM Suite. For example, Reason category type is used in the list selections for the Cause field on the Incident form in BMC Service Desk: Incident Management and the Root Cause field on the Problem Investigations and Known Error forms in BMC Service Desk: Problem Management.

To create generic catalog information, you need to have Config Categorization Admin or Config Categorization User permission.

Tip

Generic catalog information must be related to a company to be available on BMC Remedy ITSM forms.

Was this page helpful? Yes No Submitting... Thank you

Comments