This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using flashboards

flashboard is a real-time visual monitoring tool that shows you the state of your service operations, warns you about potential problems, and collects and shows trend data. For information about using Remedy Flashboards, see  Adding graphics to an application with flashboards  in Remedy AR System online documentation portal. 

KPI flashboards show how well various business processes are performing against the application key performance indicators (KPIs).

ROI flashboards help you to determine the return on investment (ROI) that your organization achieves from the Remedy ITSM implementation.

This section describes how to use flashboards. The following topics are included:

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