This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Updating company information

During the standard configuration steps, you add basic company information. You can further customize your company by adding:

  • Company aliases 
  • Location information 
  • Miscellaneous information, such as hours of operation, time zones, cost centers, budget codes, and website URLs 
  • Multi-tiered menu structure for a company

This section describes the following tasks:

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