This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Troubleshooting the Overview console

Adding a person to a large number of support groups might cause an issue with the visibility of tickets in Overview console. Ensure to contact the administrator for verifying the number of support groups limitation.

Issue symptom

The Overview console table does not display incident request and change request records for a particular user.

Issue scope

This issue occurs in the Overview console.

Resolution

As an administrator you must check the number of support groups that the person belongs to. Due to limitations with the database query, the Overview console cannot display incident requests and change requests for people who belong to a large number of support groups. 



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