This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


Using stories, you can present the business metrics by embedding reports, narratives and relevant data and share with users, without having to use any external tools such as emails. Based on your data analysis, inputs from colleagues, and comments from users, you can decide the next plan of action. Using stories, you can do the following:

  • Perform analysis and make the data stories more interactive by including reports, images, videos, and text. 
  • Embed live reports and charts in your data stories.
  • Include other individuals to edit or contribute to your story. For more information on stories, see Stories.

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