This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting an operational category to offline

In the Company and Module Relationships area of the Operational Catalog Setup form, select the operational category in the Operational Catalog Setup form, and then click Set Offline. This makes the category unavailable in selection lists.

When an operational category is disabled, the Status field turns red.

Tip

To enable an offline category, select it, and then click Set Enabled. When an operational category is enabled, the Status field turns green.

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