This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting accessibility options

Users with disabilities can use keyboard and screen-reading software, such as Freedom Scientific JAWS for Microsoft Windows. To enable the software to present data as a table and then read the table, you must set accessibility options. To ensure the best performance when you use BMC Remedy ITSM products with accessibility options, ensure that your application is configured correctly.

Before you begin

  • You must have BMC Remedy AR System administrator permissions to change these settings.
  • Set preferences for each user in BMC Remedy AR System. Each user must have a separate entry in the BMC Remedy AR System User Preferences form

To set accessibility options

  1. Open the BMC Remedy AR User Preferences form.
  2. Click the Accessibility tab.
  3. Select the Accessible Mode option. The accessibility mode defines sight-impaired users' capabilities for a generated HTML page.The following options are available:
    • Default — No optimization.
    • Screen Magnifier/Low Vision — Accessed by Low Vision users with a third-party screen magnification device.
    • Screen Reader/No Vision — Accessed by No Vision users with an assistive device, such as JAWS.

      • When adding image buttons to a form, you must add a label for the button image or alternative text so that screen readers can read the ALT tag for the image. When the No Vision option is set in user preferences, the screen reader uses the label text or alternative text.
      • For Low Vision users, when you use the zoom capability of the browser, form fields are truncated if:
        • The following settings are selected for Internet Explorer
        • Ignore Colors Specified on Webpages
        • Ignore font styles Specified on Webpages
        • Ignore font sizes Specified on Webpages
        • The following setting is disabled in Firefox
        • Allow pages to choose their own fonts, instead of my selections above
  4. Select the Accessible Message option. Accessibility controls the amount of non-visual feedback provided through active links. The following options are available:
    • No Action — No messages are shown for accessibility. Active link message actions of the Accessible type are ignored.
    • Message Action — Displays accessibility messages defined by an active link message action of the Accessible type.
    • All Actions — Displays accessibility messages to reflect visual changes on the page, as well as accessibility messages defined by an active link message action of the Accessible type.
  5. Save the form.
  6. In the BMC Remedy Mid Tier system that supports the deployed BMC Remedy ITSM application, specify the server that contains the accessibility user preference as the preference server.
    1. Open the AR System Administration Console, and click System > General > Server Information.
      The AR System Administration: Server Information form appears.
    2. Click the Advanced tab.
    3. From the Preference Server list, select Use This Server. The preference forms must be available on the server. For more information about setting the preference server, see Establishing a mandatory preference server in the BMC Remedy AR System documentation.
    4. Click OK.

To enable users to set their own accessibility options

Users may also select an accessibility option when they log on to BMC Remedy Mid Tier. To enable users to perform such a selection, the administrator has to enable the accessibility mode field on the login page. For more details, see  Setting accessibility options  in AR System documentation.

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