This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting a generic category to offline

Select the generic category definition in the Generic Catalog Setup form, and then click Set Offline. This makes it unavailable in selection lists.
To enable an offline category, select it, and then click Set Enabled. When a generic category is enabled, the status turns green; when it is disabled, the status turns red.

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