This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Registering and authenticating BMC Remedy ITSM application

To integrate Microsoft Office 365 with BMC Remedy ITSM application, you must first register and authenticate BMC Remedy ITSM with Microsoft Office 365. This is a one-time configuration to ensure that both systems interact with each other.

After you integrate, you can subscribe to DLP events and manage data violations.

  • Access the DLP Configuration Wizard
  • Retrieve the authorization URL
  • Register and authenticate BMC Remedy ITSM application
  • Enable polling to receive DLP events

To register and authenticate BMC Remedy ITSM

  1. Access the DLP Configuration Wizard.
    1. Log on to BMC Remedy ITSM as an administrator.
    2. Open the Application Administration Console.
    3. Click Custom Configuration > Incident Management > Advanced Options > DLP Application Configuration.
    4. Click New Request to open the DLP Configuration Wizard in new mode.

  2. From the Company list, select the name of the company that you want to register.
  3. Click Next.
  4. Retrieve the Authorization URL. Perform the following steps:
    1. Populate the Client ID, Client Key, and Reply URL fields from the Azure AD application configuration.
      See the related Microsoft documentation at:
    2. Click Build Authorization URL. An authorization key is added to the Tenant Auth URL field.
    3. Copy the authorization key from the Tenant Auth URL field and paste it in a browser.
    4. Login to Microsoft Office 365 as an administrator.
    5. From the browser's URL box, copy the value of the code parameter and paste it in the App Code field.
  5. To register BMC Remedy ITSM, click Register Application.
  6. In the confirmatory dialog box that appears, click OK.
  7. To enable polling to receive DLP events, click Enable Polling.
    Verify that the Yes option is selected, which indicates that your BMC Remedy ITSM application is authenticated and is ready to receive DLP events.
  8. Click Close.

To edit registration and authentication information

  1. Open the DLP Configuration wizard in Search mode.
  2. Select the company, click Search.
  3. Click the Edit Registration/Authentication link.
  4. To edit, click the Edit Configuration link.
  5. In the confirmatory dialog box that appears, click Yes to continue.
  6. Repeat steps 4 to 9 of the procedure.

Where to go from here

Subscribe for DLP events

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