This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Propagation

Propagation of the data for your dataload jobs occurs automatically after the promotion of data and when the dataload tool determines that there is data that requires propagation. Data Management uses the data wizard to propagate data.

You can also use the data wizard to manually propagate data changes.

The following data elements are checked during the Validation step and if identified are automatically flagged for propagation.

  • Person Name 
  • Login ID 
  • Site Information 

The following table describes propagation behaviors that relate to the CTM:People form:

Staging record condition

CTM:People form condition

Resulting behavior

A staging record has a BMC Remedy logon ID, and an alternate ID, and the Create Only flag is set.

A people record with either the same logon ID or the same alternate ID already exists.

The staging record is considered a duplicate record, an error is generated, and the data is not loaded.

A staging record has a BMC Remedy logon ID, and an alternate ID that is the same as the logon ID, and the Create only flag is blank.

A people record with the same ID combination as the staging form already exists.

The people record is updated.

A staging record has a BMC Remedy logon ID, and an alternate ID that is the same as the logon ID, and the Create only flag is blank.

A people record with the same ID combination as the staging form does not exist.

A people record is created.

A staging record has a BMC Remedy logon ID, and an alternate ID that is different than the logon ID, and the Create Only flag is blank.

A people record with the same logon ID already exists.

The people record is updated.

A staging record has a BMC Remedy logon ID, and an alternate ID that is different than the logon ID, and the Create Only flag is blank.

A people record with the same logon ID does not exist.

A people record is created.

A staging record has a BMC Remedy logon ID, and a blank alternate ID, and the Create Only flag is set.

A people record with the same logon ID already exists.

The staging record is considered a duplicate record, an error is generated, and the data is not loaded.

A staging record has a BMC Remedy logon ID, and a blank alternate ID, and the Create Only flag is blank.

A people record with the same logon ID already exists.

The people record is updated.

A staging record has a blank Remedy logon ID, and an alternate ID, and the Create Only field is populated.

A people record with the same alternate ID does not exist.

A people record is created.

A staging record has a blank Remedy logon ID, and an alternate ID, and the Create Only field is blank.

A people record with the same alternate ID does not exist.

The people record is updated.

A staging record has a blank BMC Remedy logon ID, and an alternate ID, and the Create Only flag is set.

A people record with the same alternate ID already exists.

The staging record is considered a duplicate record, an error is generated, and the data is not loaded.



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