This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Opening the Application Administration Console

You can open the Application Administration Console from a browser.

To open the console from a browser

  1. Type the following URL into your browser:
    • <webServer> is the fully qualified name of the BMC Remedy Mid Tier system, specified in the format <server_name>.<company>.com.
    • <port> is an optional port number, which is needed if the web server is not on the default port (port 80).
    • <arsystemServer> is the name of the BMC Remedy AR System Server that contains the application.


      If the BMC Remedy Mid Tier system and the application are on the same server, you can omit the BMC Remedy AR System Server name.

  2. In the User Name and Password fields of the Welcome page, enter your user name and password.
  3. Click Login.
  4. On the IT Home page, click the Application Administration Console link. The Application Administration Console appears.

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