This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Modifying product information

You can modify the product status and product model/version information, and relate products to companies and applications or modules. To modify product information, you need Config Categorization Admin or Config Categorization User permission.

To modify product information

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Products/Operational Catalogs > Product Catalog, and then click Open. The Product Catalog Setup form appears.
  3. Enter search criteria in the fields on the Product Categorization Search Criteria area of the form, and then click Search.
  4. Click the appropriate tab, and then click View.
  5. Modify the information, and then click Save.

    Tip

    To delete product information, select the item to delete, and then click Delete. Only information about the selected tab is deleted.

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