This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Mapping Service Level Management roles to permissions

The following table maps BMC Service Level Management user roles to permission groups:


Permission groups

Application Administrator

SLM Config

Service Level Manager

SLM Manager

SLM Data Viewer

SLM Console and Dashboards User
SLM AdministratorSLM Unrestricted Manager

SLM Customer Dashboard Viewer

SLM Customer
SLM Report UserReporting User and Reporting Administrator


AR Administrator

Related topic

User roles

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