This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Mapping Problem Management roles to permission groups

In Problem Management, the Problem Coordinator user role is mapped to the following permission groups:


Permission groups

Problem Coordinator

  • Problem User
    Give this individual Master permissions if they need full access to Problems, Known Errors or Solutions.
  • Incident Viewer
  • Infrastructure Change Viewer
  • Release Viewer
  • Contract Viewer
  • Asset Viewer
  • Knowledge User

Functional Role required:

You must assign the following functional role to the user in addition to the permissions:

  • Problem Coordinator

Related topic

Problem management user roles

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