This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Mapping Knowledge Management roles to permissions

The following table maps BMC Knowledge Management user roles and KCS user roles to permission groups:

Role

Permission groups

BMC Knowledge Management user roles

Knowledge Manager

Knowledge Admin

Knowledge Subject Matter Expert (SME)

Knowledge User

Knowledge Application Administrator

Knowledge Config
KCS user roles supported in BMC Knowledge Management
KCS CandidateKCS Candidate
KCS ContributorKCS Contributor
KCS PublisherKCS Publisher
KCS CoachKCS Coach

Important

BMC Knowledge Management user roles and KCS user roles are mutually exclusive. At one time, a user can have either a BMC Knowledge Management user role or a KCS user role.

Related topic

User roles

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