This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Manually setting the default currency field

You can manually set the default values of the currency field if:

  • You want to modify the setting across the entire Remedy IT Service Management suite. 
  • The installer failed to set the currency field default values.


You define the currency field default values during installation. For more information, see Resolving errors with default currency settings.

You must set the currency utility prior to upgrading the Remedy stack on your system. For more information about how the utility works and the detailed step-by-step procedure to run the utility, see  Running currency utility before upgrading the platform components Open link in BMC Remedy ITSM Deployment online documentation.

To manually set the currency field default

  1. Open the following folder (this is the default location on a Windows installation): C:\Program Files\BMC Software\BMCRemedyITSMSuite\Shared_Components\currency.
  2. Open the following files and copy the content into the file named inputforms.txt in the C:\Program Files\BMC Software\BMCRemedyITSMSuite\Shared_Components\currency folder (default location).
    Each of these files contain the list of forms from the individual application. For example, if you want to update currency field for Change Management, you must copy the content from the currency_change file into the Inputforms.txt file.

    • currency_asset
    • currency_incident
    • currency_change
    • currency_problem
    • currency_raf
    • currency_rcf
    • currency_raq
  3. Open the Windows command prompt and navigate to C:\Program Files\BMC Software\BMCRemedyITSMSuite\Shared_Components\currency.
  4. Run the following command:

    java -jar JARCurrencyDefault.jar -x "ARServer" -u "userName"-p "password" -t "TCPport" -F inputforms.txt -c currency/precision -d -l .

    currency is USD, CAD, EUR, CNY, JPY, and so on.
    is the number of digits to the right of the decimal point. Specify 2 for USD. 


    A space followed by a period is required at the end of the command. To see the options for the currency utility, type java -jar JARCurrencyDefault.jar.

    The command can take some time to complete, depending on the server capacity and load. After the command is completed, the arcurrencydefault.log file is generated, containing the details of the fields whose currency type and precision are set. The arcurrencydefault_error.log file is created if any errors occur.

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