This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Manually running an escalation in Remedy AR System

This topic provides the steps to run an escalation in Remedy AR System.

To manually run an escalation

  1. Log in to Remedy Developer Studio.
  2. Select the required workspace.
  3. Enter the Remedy AR System server user name and password.
  4. From the File menu, select Switch Mode
  5. Click OK on both alerts that are displayed.
  6. In the left pane, expand All Objects and open Escalations.
  7. Under Filtering Options, select Name from the first drop-down menu and Contains from the second drop-down menu.
  8. Enter RSR in the text box and click Enter.
  9. From the search results, right click the required escalation.
  10. Click Run.
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