Loading BMC Asset Management data
Loading Remedy Asset Management data is mainly comprised of loading CIs, attributes, CI relationships, and reconciliation.
CI and inventory attribute dataload process
Once CI data is loaded successfully to the BMC Atrium Core CMDB forms then attribute data is loaded to the AST:Attributes form. During validation, CI data in the BMC Atrium Core CMDB forms is reconciled with the attribute data through the AST:LoadAttributes staging form. Once validation is successful, CI data is promoted to the BMC.ASSET production dataset and AST:LoadAttributes data is promoted to the AST:Attributes form.
Usage of the CI Name field as a unique identifier
The CI Name field is a required field for loading CIs and CI relationships. The CI Name field is also the unique identifier for importing asset data. Transformations are built using CI Name as the unique key field.
You must ensure that you have a unique set of CI Name records. If a CI Name is found, this record will be updated during the Load step.
When you import data from multiple external sources, you must ensure that CI Name integrity is maintained to prevent any erroneous updates from occurring.
Reconciliation rules for supported CIs
As part of the process for reconciling data, CIs go through a merge phase that follows standard merge rules. These rules define precedence values for the supported CIs listed in the table below and ensure that the fields listed below are merged with the production CIs. For more information about the standard merge rules, see the BMC Atrium CMDB Normalization and Reconciliation documentation.
Loading asset CI relationships
Before you load asset CI relationships data, you should be aware of the following rules:
- The required CIs should already exist in your system before you load CI relationships.
- You should always load data using the BMC.ITSM.CI.DATA dataset in the Load step for your jobs. For more information, see Configuring an Atrium Integrator job for a Load step.
The following CI relationship types are supported out-of-the-box:
Relationship type class
Application System Services
Hosted Access Point
Hosted System Components
In IP Subnet
Inventory Bulk Items
Inventory Computer Systems
Inventory System Components
IP Subnets in Collection
LNs In Collection
Member Of Collection
Segments in Collection
Account On System