This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Integration model

One of the design requirements for the BMC Remedy ITSM Suite is that all applications and modules must provide defined interfaces for integration purposes. These interfaces abstract the third party applications that integrate with the BMC Remedy ITSM applications and modules.

The common model for interface forms is to use display-only forms to manage the creation of records and relationships, and to use join forms to manage queries and modify actions.


All integrations with the Incident Management and Problem Management features of BMC Service Desk, BMC Change Management, TMS, and Cost Module should use the provided interface forms. This abstracts any future integration from underlying changes to those applications and modules.

In addition to the interface forms, web services are provided for most of the applications. The web services interfaces are a layer on top of the interface forms, and provide basic define, modify, and query capability to the applications and modules. This section provides the following information:

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