How roles map to permission groups

As an administrator, you should map roles to permission groups in the BMC Remedy ITSM Suite applications. Permissions are enabled for a user by mapping the physical permission groups that are provided with the BMC Remedy ITSM applications to the roles that the permission groups need to belong to. This enables applications outside of the Remedy ITSM Suite to integrate with Remedy ITSM applications and modules.

Customers can also build their own sets of permissions groups to map into the applications and modules.

• Mapping Asset Management roles to permission groups
• Mapping Change Management roles to permission groups
• Mapping Release Management roles to permission groups
• Mapping Incident Management roles to permission groups
• Mapping Problem Management roles to permission groups
• Mapping Service Level Management roles to permissions
• Mapping Knowledge Management roles to permissions