Generating training data for BMC Cognitive Helix Automation

Before you begin

• Ensure that you have the Cognitive Service Config permission. For information about this permission, see BMC Cognitive Service Management permission.
• Ensure that you understand the types of training data and the guidelines to follow while generating the data. For more information, see Training data for BMC Helix Cognitive Automation.

To generate training data by using Data Qualifier

1. Navigate to Application Administration Console > Custom Configuration > Foundation > Advanced Options > Cognitive Service Configuration. On the Cognitive Data Setup form, select Cognitive Data Type.

   Cognitive Data Type	Action
   Categorization	Select Company, Application, and Template. Click Add Selected Template. Select the training data record from the list of training data sets provided out-of-the-box. Click Generate Training Data.
   Application Template	Select the training data record from the list of training data sets provided out-of-the-box.Ensure that TemplateGUID !=NULL is not removed from the Qualification field. Notes By default the - Global - option is selected as Company. While training the data, the cognitive service considers the templates that are available under all the companies in their database. While training the data, the cognitive service considers existing tickets data that have templates. The cognitive service applies a template, only if you have permissions to access that template. The option to delete trained data is disabled for the Application Template.
   Incident Knowledge Search	Select Company, Application, and Template. Select Incident Management from the Application list.
   DWP Catalog	The Data Qualifier option is not available for generating training data of Digital Workplace Service Catalog links.

2. Click Generate Training Data.
   The training data record is created. When you create a training data record by using an out-of-the-box template, the Qualification and Company Mapping fields are populated with the values used by the template. 

Cognitive Data Setup form

The following table describes some of the key fields on the Cognitive Data Setup form:

To generate training data by using a CSV file

1. Navigate to Application Administration Console > Custom Configuration > Foundation > Advanced Options > Cognitive Service Configuration.
2. On the Cognitive Data Setup form, select Cognitive Data Type. 
   • Categorization: Select this value to generate training data for auto-categorization.
   • Application Template: Select this value to generate training data for auto-applying templates to the tickets.
3. Select Company.
4. From the Application list, choose the application for which you want to generate training data; for example, Incident Management.
5. (For Categorization only) From the Template  list:
   
   • Click Add Selected Templates to add the selected template to the training data record.
     
   • Click Add All Templates to add all the templates to the training data record.
     A training record is created.
6. Select the record from the table and click View Details.
7. On the Training Details form, select Input Source as CSV File.
8. Select the Locale value.
9. In the Attach CSV table, click Attachment.
10. Attach the CSV file and click Add.
11. Click Save.

Training Details form

The following table describes the important fields on the Training Details form:

Status values for training data progress

When you generate training data, the Data set configuration table displays the status of the training record. The status value helps you to understand the progress of your training data record.

The following table describes the status set by the system when the training data record is processed.

Training data status

Related topic

Troubleshooting BMC Helix Cognitive Automation